An On-Site Services Reservation will hold your spot for on-site assistance and go toward payment of requested on-site services.  On-site service packages are highly customized and may include a consultation, a 2-3 hour physical search, rental of humane traps and surveillance cameras, posting of posters/flyers, and assistance trapping including specialized capture of skittish or hard-to-trap dogs and cats.  If you are outside the local service area, additional fees may include travel and in some cases reimbursement for tolls, parking and accommodation (for multi-day searches).  Upon completion of on-site assistance, you will be required to pay the remainder of the on-site services fee based on services rendered.  To receive an on-site estimate, please complete a Lost Pet Form.

All on-site services include a consultation.  If you start with a lost pet consultation and later purchase on-site services, the cost of the consultation (up to the cost of a Basic Consultation) will be deducted from your on-site services fee.

For more information on how the different types of searches work, please see On-Site Services.

For cancellation policies, please see the Services Agreement.

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Phone time is not “on-call” and must be scheduled.   If you would like to schedule at the time of purchase, check availability here.  Emails and texts will be returned during business hours.

If you purchased a Lost Pet Search Plan or the Online Lost Pet Recovery Instructions, you may still purchase Additional Consultation Support.  However, support will be limited to email only.

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The Comprehensive Consultation includes everything in the Basic Lost Pet Consultation plus the items marked in bold.

For this consultation, you will be asked to complete and submit a Lost Cat Questionnaire or Lost Dog Questionnaire prior to the consultation. This will be used to determine the following:

• your pet’s behavior profile and history
• the circumstances involved in your pet’s disappearance
• the location and environment in which your pet became lost
• what search techniques that you have used to-date

I will then analyze this information along with satellite imagery of the location where your pet became lost in order to create a customized search plan.  During the call, you will also have the opportunity to ask questions to address any particular concerns.

You will also receive:

• a link to a Google Map showing prioritized areas for searching, distributing flyers, and putting up posters
• design of two posters, flyers and/or Facebook posts, which will be emailed to you as a PDF or photo for you to print
• access to online materials including search and recovery instructions, poster and flyer templates, trapping and camera checklists, and more
• two hours of Additional Consultation Support via phone, text and/or email*

*Additional phone support is not “on call” and must be scheduled.  Texts and emails will be returned during business hours.  Additional Consultation Support must be used within one month of purchase.

If you find you need more support, Additional Consultation Support is available.

Scheduling

You will be able to select a consultation time at the time of payment.

If you first purchase this phone consultation and later decide to purchase On-Site Assistance, the cost of a Basic Lost Pet Phone Consultation will be deducted from the on-site fee.  On-Site Assistance must be purchased within one week of lost pet consultation.

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For this consultation, you will be asked to complete and submit a Lost Cat Questionnaire or Lost Dog Questionnaire prior to the consultation. This will be used to determine the following:

• your pet’s behavior profile and history
• the circumstances involved in your pet’s disappearance
• the location and environment in which your pet became lost
• what search techniques that you have used to-date

I will then analyze this information along with satellite imagery of the location where your pet became lost in order to create a customized search plan.  During the call, you will also have the opportunity to ask questions to address any particular concerns. 

You will also receive:

• a link to a Google Map showing prioritized areas for searching, distributing flyers, and postering
• access to online materials including search and recovery instructions, poster and flyer templates, trapping and camera checklists, and more

The Basic Phone Consultation does NOT include any follow up phone or email support.  If you would like additional support, check out the Comprehensive Consultation or you can purchase it separately as Additional Consultation Support.

Scheduling

I recommend that you use this link to select a consultation time at the time of payment.  Please see the Services Agreement for cancellation policies.

If you first purchase this phone consultation and later decide to purchase On-Site Assistance, the cost of a Basic Lost Pet Phone Consultation will be deducted from the on-site fee.  On-Site Assistance must be purchased within one week of lost pet consultation.

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