Information Product Refund Policy

Most Information Products come with a No Risk 30-Day Money Back Guarantee! 

30 Day Money Back GuaranteeProducts eligible for the 30-day money back guarantee include Checklists, Search Plans, Guides, and the Lost Pet Recovery Online Instructions.  The only stipulation is that you try implementing the materials for at least one week after your purchase.  If after this time, you have not found your missing pet and are not satisfied with the information product, you are entitled to a full refund.  Exclusions apply.*  Refunds will be made via PayPal within one week of your refund request.

To request a refund, forward your purchase receipt to info[at] or use the Refund Request Form below.  Please include a reason why you are requesting a refund and any suggestions for product improvements.  Thank you.

*Exclusions: Requires purchase via PayPal to qualify for refund.  Guides or e-books written by individuals other than Danielle Robertson are excluded.  Products purchased via are excluded (see return policies on  For refunds on services such as consultations see the Services Agreement.

Refund Request for Information Products

Use this form to request a refund for a Checklist, Search Plan, Guide or Lost Pet Recovery Online Instructions