These are answers to some frequently asked questions about our lost pet search and recovery services. If you don't see the answer to your question here, submit a Contact Form.
Where do you offer on-site services?
On-Site Services are primarily available within 25 miles of South Hadley, Massachusetts (near Springfield), with limited availability up to 50 miles. This includes most towns within Hampshire, Hampden and Franklin Counties in MA. Limited availability in parts of Berkshire and Worcester County in MA and Hartford County in CT.
To request on-site assistance, please fill out a Lost Pet Form.
If you live outside the service area, consider a Lost Cat Consultation or Lost Dog Consultation or check out the Guide to Finding a Pet Detective or Search Dog to find someone in your area.
Do you have a search dog?
At this time I do not have a search dog. Many lost dogs and cats can be found without a search dog. Consider a Lost Cat Consultation or Lost Dog Consultation or schedule on-site assistance using the Lost Pet Form.
If you want to find a search dog in your area, check out the Guide to Finding a Pet Detective or Search Dog.
How much do on-site services cost?
On-site services packages are customized based on your situation and location. You can receive an on-site estimate if you submit a Lost Pet Form.
Just to give you a rough idea, an on-site consultation and search would be around $470 to $550 if you are located in the primary service area. Equipment rentals are an additional $30-75/each (for the first week) plus a refundable equipment deposit. If needed, on-going consultation support is an additional $60/hour or $200/week.
For a more detailed estimate, check out the following pages on how a search works:
How do I schedule on-site assistance?
The fastest way to schedule on-site assistance is by using the Lost Pet Form. You will be emailed an on-site estimate if you are in our service area. A $300 deposit is required to hold on-site services. (Please beware that scammers are impersonating Lost Pet Research. Learn more here.)
For more steps on the scheduling process, see On-Site Services.
What is your cancellation policy?
Please read our Services Agreement/Release of Liability for the most updated policies. Cancellation policies are located at the bottom on the page.
How do on-site services work?
For more information on what services are offered and what to expect, check out these pages:
