All on-site services require a Lost Pet Consultation. If you start with a consultation and later purchase on-site services, the cost of the consultation (up to $140) will be deducted from your on-site services fee. The $300 fee includes a Lost Pet Phone Consultation with up to 1 week phone/email support, travel up to 25-miles from South Hadley, MA, and either a 2-hour search with the cat detection dog or $100 worth of other on-site services such as trapping, trap or camera rental or postering. On-Site Services are primarily available within 100-miles of South Hadley, MA (near Springfield). This includes Massachusetts, Connecticut, Rhode Island, and parts of New York, Vermont and New Hampshire.
On-site service packages are highly customized and may include travel fees, searches, and equipment rental in addition to an on-site consultation. Additional On-site Service fees include searches with a cat detection dog ($50/hr), rental of humane traps and surveillance cameras (starting at $25/ea per week), posting of posters/flyers ($30/hr), and assistance trapping including specialized capture of skittish or hard-to-trap dogs and cats. There is an additional fee of $1.00/mile round-trip for each mile beyond the 25-mile service area plus any applicable tolls, parking fees or lodging costs (if necessary). To receive an estimate, please fill out a Lost Pet Form.
For more information on how the different types of searches work, please see:
An On-Site Services Reservation will hold your spot for on-site assistance. Upon completion of on-site assistance, you will be required to pay the remainder of the on-site services fee (if any) based on services rendered. Cash, check and PayPal are all accepted. For cancellation policies, please see the Services Agreement.
Scheduling On-Site Services
- Submit a Lost Pet Form. If you have questions prior to purchasing on-site services, please note this on the form and you will be contacted.
- An estimate will be emailed to you along with available dates/times for on-site assistance. Searches are generally conducted in the afternoon/evening with at least 3 hours of daylight before dusk. Trapping is usually started in the evening and continued overnight.
- Purchase an On-Site Services Reservation using PayPal. Please note: you do not need a PayPal account to use PayPal.
- If a phone consultation has not already been provided, you will be asked to complete a Lost Pet Questionnaire and to return it along with copies of any posters or flyers that you are currently using. If your pet went missing within 24-hours, this step may be skipped.